How do I return an item?
If you are not 100% satisfied with your purchase from RockingHorse.com, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 888.523.2823 during business hours (10am - 6pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Attention: Returns Dept
84 Parker Avenue
Trenton, NJ 08609
Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.
Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).