How are the Rockinghorses made? Where are the Rockinghorses made? How are the Rockinghorses finished? How will my Rockinghorse be shipped? When is the Rockinghorse shipped after my order? What is your return policy? What if my package is damaged in shipment? How long will it take to get a birthday rocking horse personalized with my child’s name? How can I pay for my Rockinghorse? Construction How are the Rockinghorses made? All rocking horses are made of select #1 Southern Yellow Pine, known for its combination of weight and strength. We’ve set the industry standard for rocking horse construction by using a combination of 27 wood screws and pressure-applied glue to create these durable rocking horses. The rockers are made from select oak for durability. Where are the Rockinghorses made? We’ve chosen one of America’s premiere cabinet shops to build your Rockinghorse.com. This 3rd generation family-owned business has been providing quality cabinetry for the homes of America for more than 50 years. How are the Rockinghorses finished? After careful sanding, the light and dark stain finishes are applied. Finally, a coat of varnish is applied. All stains and varnishes are non-toxic. The painted versions are designed and painted by a local artist using non-toxic paints. Back to Top   Shipping How will my Rockinghorse be shipped? Rocking horses are shipped UPS Ground unless otherwise requested by the buyer. You may select other UPS options for an additional shipping charge. When is the Rockinghorse shipped after my order? All in-stock stained and unfinished horses are shipped same day or next business day after your order. Personalized horses require an additional 7 to 10 business days to ship. Back to Top   Returns What is your return policy? If you’re not completely satisfied with your purchase just return it in its original condition within 30 days and we’ll refund the purchase price less shipping charges. Back to Top   Return of Damaged Goods What if my package is damaged in shipment? Claims for damaged goods must be made within 10 days. Merchandise damaged during shipping must be held in original packaging for inspection by the carrier. If you have a damaged shipment, please notify us as soon as possible and we will contact you with return procedures. Back to Top   Customization How long will it take to get a birthday rocking horse personalized with my child’s name? Please allow 7 to 10 business days for personalized items. How to pay How can I pay for my Rockinghorse? We accept MasterCard, Visa and American Express. Back to Top