Contact Us We pride ourselves in offering prompt, courteous customer service. We hope you'll feel free to contact us with any service concern, question or comment. Please contact us via e-mail at info@rockinghorse.com or use the following contact information: Rockinghorse.com, PO Box 1108 · 99 Lakeshore Drive LaGrange, GA 30240 USA Toll Free 1-800-566-3148, Mon-Fri 9am-5pm ET 800-566-3148 · Fax 706 884-4847 Return Policy If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt. The returned item must be in original condition with all original tags attached. Damaged or altered items cannot be returned. Shipping costs must be prepaid. Sorry, but COD orders will not be accepted. If the return is due to an error on our part, we will refund your shipping costs. Ship the returned item to the address below: Rockinghorse.com 99 Lakeshore Drive LaGrange, GA 30240 We will promptly credit your account upon receipt of the returned item. On exchanges, we credit you for the returned item and bill you for the new item. Credit Card Refunds: All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. Refunds on shipping charges: We will refund shipping charges only if we've sent the wrong item, it is defective, or if we have misspelled an engraving or customized name. Back to Top